Refund & Cancellation Policy
At Fasionica, your satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality of our products and services. Please read our Refund and Cancellation Policy carefully.
You can cancel an order within 24 hours of placing it, provided the order has not yet been processed or shipped. To request a cancellation, please contact our customer support team at email@example.com with your order details. We’ll do our best to accommodate your request.
Returns: If you wish to return a product for any reason, please notify us within 7 days of receiving your order. You can contact our customer support team at firstname.lastname@example.org. We’ll provide you with a return authorization and instructions.
Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for the cost of return shipping.
Refund Process: Once we receive the returned product and inspect it, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7-10 business days.
If you receive a damaged or defective product, please contact us immediately. We will arrange for an exchange, and you won’t incur any additional shipping charges.
Customized and Personalized Items
Please be aware that customized and personalized items are non-refundable unless they arrive damaged or defective. In such cases, we will replace the item at no extra cost.
If you have any questions or need assistance with the refund or cancellation process, please reach out to our customer support team at email@example.com. We’re here to help.
Changes to this Policy
Fasionica reserves the right to update or revise this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
By shopping with us, you agree to the terms and conditions outlined in this policy.