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Frequently Asked Questions​

Welcome to the Fasionica FAQ page. We’re here to provide answers to some of the most common questions you may have about our products, services, and shopping experience. If you can’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Orders and Shipping

How do I track my order?

You can track your order by clicking on the tracking link provided in your shipping confirmation email. If you need assistance, please visit our Order Tracking page for more details.

What are your shipping options and delivery times?

We offer various shipping options, and delivery times may vary depending on your location and the product’s availability. Estimated delivery times are provided during the checkout process.

How can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team within 24 hours of placing your order. We’ll do our best to accommodate your request.

Returns & Refunds

What is your return policy?

Please refer to our Refund & Cancellation Policy for details regarding returns and refunds.

What if my product arrives damaged or defective?

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as needed.

Products and Personalization

Can I customize a product with my own design or text?

Yes! We offer a range of customizable products. You have to send your Photo/Text on our Business WhatsApp (+91 9999553904) with your Order ID.

How do I care for and wash my printed t-shirt or personalized item?

Please follow the care instructions provided with your product to ensure its longevity. In general, machine wash items inside out in cold water and avoid using bleach.

Do you offer gift wrapping or packaging options?

At this time, we do not offer gift wrapping, but our personalized items are often beautifully presented in gift-worthy packaging.

Account and Privacy

Is my personal information secure with Fasionica?

Yes, we take your privacy seriously. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

How can I contact Fasionica’s customer support team?

You can reach our customer support team by emailing care@fasionica.com or by visiting our Contact Us page for additional contact options. There is also a Live Chat option which you can find in the Bottom Right side on Homepage.

We hope these FAQs have been helpful. If you have any further questions or require assistance with anything else, please don’t hesitate to get in touch. We’re here to make your Fasionica experience exceptional.

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